When Web 2.0 becomes an organizational learning tool: Evaluating Web 2.0 tools

Purpose: The purpose of this paper is to conceptualize the link between Web 2.0 and organizational learning through a framework that assesses its adaptability as a learning tool. Design/methodology/approach: This is a conceptual paper using arguments from organizational learning literature. Findings: The authors show that, as learning tools, Web 2.0 tools should be able to create interaction, enable knowledge sharing, access pre-knowledge, and generate and store new knowledge. Research limitations/implications: The constructs are stepping stones towards a complete learning organization. Practical implications: The proposed framework brings organizations closer to prioritizing and evaluating learning tools and aligning them to dynamic social interactions in the workplace. Social implications: The proposed framework can inform the development of policies and procedures concerning the use of Web 2.0 tools by employees in the workplace. Originality/value: The framework opens a new insight to the evaluation process for learning tools and an area of information systems and organizational development research where a handful have ventured.