The influence of front-line employees’ engagement and psychological empowerment on job satisfaction and organizational citizenship behavior in 1- and 2- star hotels in Ghana

Sena Kunateh Abubakar; Mohammed Aminu Sanda

doi:10.1080/15332845.2023.2253681

The influence of front-line employees’ engagement and psychological empowerment on job satisfaction and organizational citizenship behavior in 1- and 2- star hotels in Ghana

Sena Kunateh Abubakar, Mohammed Aminu Sanda

University of Ghana Business School

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

Abstract

The study evaluated how the engagement and psychological empowerment of front-line employees’ in 1- and 2- star limited-service hotels influences the effect of their job satisfaction on their organizational citizenship behavior. Quantitative data was collected from 302 respondents in twenty-five 1- and 2- star hotels in Ghana. Based on the analysis, it was found that employees satisfied with their jobs manifested extra role behaviors, moderated by the level of organizational engagement and psychological empowerment received. It was concluded that enhanced job satisfaction, enabled by effective employee engagement and psychological empowerment practices, is a good predictor of organizational citizenship behavior required of front-line employees in 1- and 2- star hotels.

Original language	English
Pages (from-to)	101-127
Number of pages	27
Journal	Journal of Human Resources in Hospitality and Tourism
Volume	23
Issue number	1
DOIs	https://doi.org/10.1080/15332845.2023.2253681
Publication status	Published - 2024
Externally published	Yes

Keywords

1- and 2- star limited-service hotels
employee engagement
front-line employees
job satisfaction
organizational citizenship behavior
psychological empowerment

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10.1080/15332845.2023.2253681

Cite this

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abstract = "The study evaluated how the engagement and psychological empowerment of front-line employees{\textquoteright} in 1- and 2- star limited-service hotels influences the effect of their job satisfaction on their organizational citizenship behavior. Quantitative data was collected from 302 respondents in twenty-five 1- and 2- star hotels in Ghana. Based on the analysis, it was found that employees satisfied with their jobs manifested extra role behaviors, moderated by the level of organizational engagement and psychological empowerment received. It was concluded that enhanced job satisfaction, enabled by effective employee engagement and psychological empowerment practices, is a good predictor of organizational citizenship behavior required of front-line employees in 1- and 2- star hotels.",

keywords = "1- and 2- star limited-service hotels, employee engagement, front-line employees, job satisfaction, organizational citizenship behavior, psychological empowerment",

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The influence of front-line employees’ engagement and psychological empowerment on job satisfaction and organizational citizenship behavior in 1- and 2- star hotels in Ghana. / Abubakar, Sena Kunateh; Sanda, Mohammed Aminu.
In: Journal of Human Resources in Hospitality and Tourism, Vol. 23, No. 1, 2024, p. 101-127.

Research output: Contribution to journal › Article › peer-review

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The influence of front-line employees’ engagement and psychological empowerment on job satisfaction and organizational citizenship behavior in 1- and 2- star hotels in Ghana

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