TY - GEN
T1 - The Effects of Digital Banking Platforms on the Profitability of a Bank
T2 - 8th International Congress on Information and Communication Technology, ICICT 2023
AU - Owusu, Acheampong
N1 - Publisher Copyright:
© 2024, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
PY - 2024
Y1 - 2024
N2 - Businesses are adapting digital technologies to reach bigger markets, reduce operational costs, improve financial performance or profitability, and gain competitive advantage. The banking sector in Ghana is a very competitive one with most banks adapting one or more forms of digital banking products to facilitate their current operations, gain competitive advantage, and achieve future business goals. While many studies have accessed the impact of digital banking solutions on the profitability of financial institutions mostly in developed economies, the same cannot be said about developing economies. There is, therefore, the need to add to the body of knowledge on how digital banking solutions impact the profitability of banks in developing countries. This paper was underpinned by the updated DeLone and McLean IS success model and used a qualitative approach with purposive sampling of 28 staff and customers to assess a private bank’s digital banking platforms through thematic data analysis. The findings show that system usage and user satisfaction which results in net benefits are positively influenced by information quality, system quality, and service quality. It is therefore concluded that the deployment and use of digital banking solutions improve the profitability of banks. Other implications are also discussed.
AB - Businesses are adapting digital technologies to reach bigger markets, reduce operational costs, improve financial performance or profitability, and gain competitive advantage. The banking sector in Ghana is a very competitive one with most banks adapting one or more forms of digital banking products to facilitate their current operations, gain competitive advantage, and achieve future business goals. While many studies have accessed the impact of digital banking solutions on the profitability of financial institutions mostly in developed economies, the same cannot be said about developing economies. There is, therefore, the need to add to the body of knowledge on how digital banking solutions impact the profitability of banks in developing countries. This paper was underpinned by the updated DeLone and McLean IS success model and used a qualitative approach with purposive sampling of 28 staff and customers to assess a private bank’s digital banking platforms through thematic data analysis. The findings show that system usage and user satisfaction which results in net benefits are positively influenced by information quality, system quality, and service quality. It is therefore concluded that the deployment and use of digital banking solutions improve the profitability of banks. Other implications are also discussed.
KW - Banks
KW - DeLone and McLean IS success model
KW - Digital banking platforms
KW - Ghana
KW - Profitability
UR - http://www.scopus.com/inward/record.url?scp=85174700771&partnerID=8YFLogxK
U2 - 10.1007/978-981-99-3236-8_3
DO - 10.1007/978-981-99-3236-8_3
M3 - Conference contribution
AN - SCOPUS:85174700771
SN - 9789819932351
T3 - Lecture Notes in Networks and Systems
SP - 27
EP - 39
BT - Proceedings of 8th International Congress on Information and Communication Technology - ICICT 2023
A2 - Yang, Xin-She
A2 - Sherratt, R. Simon
A2 - Dey, Nilanjan
A2 - Joshi, Amit
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 20 February 2023 through 23 February 2023
ER -