TY - GEN
T1 - Supporting to be Credible
T2 - 17th International Conference on Persuasive Technology, PERSUASIVE 2022
AU - Koranteng, Felix N.
AU - Ham, Jaap
AU - Matzat, Uwe
AU - Wiafe, Isaac
N1 - Publisher Copyright:
© 2022, Springer Nature Switzerland AG.
PY - 2022
Y1 - 2022
N2 - Technological systems can be equipped with persuasive design principles that influence user perceptions. For instance, earlier research showed that Perceived Social Support can influence user perceptions such as effectiveness and knowledge sharing intentions. However, to our knowledge, how Perceived Social Support affects Perceived Credibility has not been investigated. This study investigates the influence of Perceived Social Support on Perceived Credibility. A survey questionnaire was employed to gather user perceptions of social support and credibility in the context of Academic Social Networking Sites (ASNSs). Analysis using Partial Least Square Structural Equation Modeling (PLS-SEM) confirmed Perceived Social Support as a determinant of Perceived Credibility. Also, Dialogue Support and Primary Task Support were identified to be predictors of Perceived Social Support. The study recommends that designers improve the social support features (e.g., through integrating machine learning and data mining techniques).
AB - Technological systems can be equipped with persuasive design principles that influence user perceptions. For instance, earlier research showed that Perceived Social Support can influence user perceptions such as effectiveness and knowledge sharing intentions. However, to our knowledge, how Perceived Social Support affects Perceived Credibility has not been investigated. This study investigates the influence of Perceived Social Support on Perceived Credibility. A survey questionnaire was employed to gather user perceptions of social support and credibility in the context of Academic Social Networking Sites (ASNSs). Analysis using Partial Least Square Structural Equation Modeling (PLS-SEM) confirmed Perceived Social Support as a determinant of Perceived Credibility. Also, Dialogue Support and Primary Task Support were identified to be predictors of Perceived Social Support. The study recommends that designers improve the social support features (e.g., through integrating machine learning and data mining techniques).
KW - Academic social networking sites
KW - Perceived credibility
KW - Perceived social support
KW - Persuasive systems design
UR - http://www.scopus.com/inward/record.url?scp=85127021746&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-98438-0_9
DO - 10.1007/978-3-030-98438-0_9
M3 - Conference contribution
AN - SCOPUS:85127021746
SN - 9783030984373
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 109
EP - 119
BT - Persuasive Technology - 17th International Conference, PERSUASIVE 2022, Proceedings
A2 - Baghaei, Nilufar
A2 - Baghaei, Nilufar
A2 - Vassileva, Julita
A2 - Ali, Raian
A2 - Oyibo, Kiemute
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 29 March 2022 through 31 March 2022
ER -