TY - JOUR
T1 - Psychosocial hazards and work engagement in the Ghanaian banking sector
T2 - The moderating role of psychosocial safety climate
AU - Tagoe, Theophilus
AU - Amponsah-Tawiah, Kwesi
N1 - Publisher Copyright:
© 2019, Emerald Publishing Limited.
PY - 2020/4/7
Y1 - 2020/4/7
N2 - Purpose: The current happenings in the Ghana banking space and anecdotal evidence suggest that employees face psychosocial issues which impact their levels of work engagement. An intervention to manage these psychosocial hazards and promote work engagement among the employees is necessary. In effect, the study has proposed the promotion of a positive psychosocial safety climate (PSC) therein. Therefore, the purpose of this paper is to examine the moderating effect of PSC on the relationship between psychosocial hazards (i.e. work stress, workplace violence and workplace bullying) and work engagement. Design/methodology/approach: The study gathered quantitative data from six commercial banks. Miller and Brewer’s (2003) sample determination formula was used to calculate the sample. The stratified random sampling technique was used to select the respondents. Questionnaires were used for the data collection, and Structural Equation Modelling was used to analyze the data from 543 usable responses. Findings: Workplace bullying negatively predicted work engagement, whereas work stress and workplace violence had no significant effect on work engagement. PSC had a significant positive effect on work engagement. Furthermore, PSC only moderated the workplace bullying–work engagement relationship. Originality/value: Based on the findings, PSC can be a national and organizational intervention promoted to create a positive psychological work environment devoid of such psychosocial hazards in the Ghanaian banking sector. Also, this will foster work engagement among the employees which will culminate into increased productivity.
AB - Purpose: The current happenings in the Ghana banking space and anecdotal evidence suggest that employees face psychosocial issues which impact their levels of work engagement. An intervention to manage these psychosocial hazards and promote work engagement among the employees is necessary. In effect, the study has proposed the promotion of a positive psychosocial safety climate (PSC) therein. Therefore, the purpose of this paper is to examine the moderating effect of PSC on the relationship between psychosocial hazards (i.e. work stress, workplace violence and workplace bullying) and work engagement. Design/methodology/approach: The study gathered quantitative data from six commercial banks. Miller and Brewer’s (2003) sample determination formula was used to calculate the sample. The stratified random sampling technique was used to select the respondents. Questionnaires were used for the data collection, and Structural Equation Modelling was used to analyze the data from 543 usable responses. Findings: Workplace bullying negatively predicted work engagement, whereas work stress and workplace violence had no significant effect on work engagement. PSC had a significant positive effect on work engagement. Furthermore, PSC only moderated the workplace bullying–work engagement relationship. Originality/value: Based on the findings, PSC can be a national and organizational intervention promoted to create a positive psychological work environment devoid of such psychosocial hazards in the Ghanaian banking sector. Also, this will foster work engagement among the employees which will culminate into increased productivity.
KW - Employee involvement
KW - Organizational behaviour
KW - Stress
KW - Work psychology
UR - http://www.scopus.com/inward/record.url?scp=85076622661&partnerID=8YFLogxK
U2 - 10.1108/IJBM-04-2019-0136
DO - 10.1108/IJBM-04-2019-0136
M3 - Article
AN - SCOPUS:85076622661
SN - 0265-2323
VL - 38
SP - 310
EP - 331
JO - International Journal of Bank Marketing
JF - International Journal of Bank Marketing
IS - 2
ER -