TY - JOUR
T1 - Measuring the Success of ERP via Organizational Climate Constructs
AU - Akrong, Godwin Banafo
AU - Shao, Yunfei
AU - Owusu, Ebenezer
N1 - Publisher Copyright:
Copyright © 2022, IGI Global.
PY - 2022
Y1 - 2022
N2 - Agencies depend on enterprise resource planning (ERP) to achieve success. However, the factors that lead to the success and use of these ERP systems have not attracted the needed attention. This study investigates the factors that influence the success and use of an ERP system. The proposed model is based on a quantitative and a mixed-method case study (MM-CS). The results show that organizational climate has a positive effect on information quality, system quality, and service quality constructs of the DeLone and McLean IS success model. The quality constructs also affect user satisfaction negatively as compared to previous studies.
AB - Agencies depend on enterprise resource planning (ERP) to achieve success. However, the factors that lead to the success and use of these ERP systems have not attracted the needed attention. This study investigates the factors that influence the success and use of an ERP system. The proposed model is based on a quantitative and a mixed-method case study (MM-CS). The results show that organizational climate has a positive effect on information quality, system quality, and service quality constructs of the DeLone and McLean IS success model. The quality constructs also affect user satisfaction negatively as compared to previous studies.
KW - 10.4018/IJISSS.302882
KW - Enterprise Resource Planning Systems (ERP)
KW - Improved IS Success
KW - Information Systems
KW - Multi-Group Analysis
KW - Organizational Climate
UR - https://www.scopus.com/pages/publications/85149949525
U2 - 10.4018/IJISSS.302882
DO - 10.4018/IJISSS.302882
M3 - Article
AN - SCOPUS:85149949525
SN - 1935-5688
VL - 14
JO - International Journal of Information Systems in the Service Sector
JF - International Journal of Information Systems in the Service Sector
IS - 1
M1 - 82
ER -