Abstract
Monica Mensah is an Assistant Librarian at the Balme Library, University of Ghana, and also a Tutor at the Institute of Continuing and Distance Education, University of Ghana. She received her Master of Arts and Master of Philosophy degrees in Archival Studies and Information Studies respectively from the University of Ghana. Her areas of interest include information, records and archives management, knowledge management, and preservation of digital information resources. The purpose of this study is to examine the extent to which state-owned hospitals (SOH) in Ghana manage their records as against the framework of good records management standards and practices. The purposive and convenience sampling techniques were used to select 14 SOH out of 37. Data used for analysis were drawn from personnel observations, examinations and face-to-face interviews with 26 respondents selected purposively from the 14 hospitals, giving a response rate of 93%. The key finding of the study was that the SOH had a fair degree of operational direction for the management of records but the available standards and practices for records management were not suitable. The study has demonstrated the need for state-owned hospitals in Ghana to have and develop good standards for the management of their records to help them attain their set goals and objectives in a more efficient and effective manner.
Original language | English |
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Pages (from-to) | 463-487 |
Number of pages | 25 |
Journal | International Journal of Business Excellence |
Volume | 9 |
Issue number | 4 |
DOIs | |
Publication status | Published - 2016 |
Keywords
- Ghana
- Government hospitals
- Hospital records
- Hospitals
- Organisational records
- Public hospitals
- Records
- Records management
- Records management framework
- State-owned hospitals