Introduction to customer service management in Africa: A strategic and operational perspective

Research output: Chapter in Book/Report/Conference proceeding › Foreword/postscript

1 Citation (Scopus)

Original language	English
Title of host publication	Customer Service Management in Africa
Subtitle of host publication	A Strategic and Operational Perspective
Publisher	Taylor and Francis
Pages	1-7
Number of pages	7
ISBN (Electronic)	9780429633430
ISBN (Print)	9780429031342
Publication status	Published - 25 May 2020

Cite this

@inbook{27e25bc2f1dc43ed9b7ae92717ed02d5,

title = "Introduction to customer service management in Africa: A strategic and operational perspective",

author = "Hinson, \{Robert Ebo\} and Ogechi Adeola and Lituchy, \{Terri R.\} and Amartey, \{Abednego Feehi Okoe\}",

year = "2020",

month = may,

day = "25",

language = "English",

isbn = "9780429031342",

pages = "1--7",

booktitle = "Customer Service Management in Africa",

publisher = "Taylor and Francis",

}

TY - CHAP

T1 - Introduction to customer service management in Africa

T2 - A strategic and operational perspective

AU - Hinson, Robert Ebo

AU - Adeola, Ogechi

AU - Lituchy, Terri R.

AU - Amartey, Abednego Feehi Okoe

PY - 2020/5/25

Y1 - 2020/5/25

UR - https://www.scopus.com/pages/publications/85116596518

M3 - Foreword/postscript

AN - SCOPUS:85116596518

SN - 9780429031342

SP - 1

EP - 7

BT - Customer Service Management in Africa

PB - Taylor and Francis

ER -