Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana

Anthony Renner-Micah; John Effah; Richard Boateng

doi:10.1007/978-3-030-45002-1_3

Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana

Anthony Renner-Micah, John Effah, Richard Boateng

Department Of Operations And MIS

University of Ghana Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

4 Citations (Scopus)

Abstract

The purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the research gap by focusing on digital platform for national health insurance service in a developing country. The study employs qualitative, interpretive case study as methodology and institutional theory as analytical lens to investigate regulative, normative, and cultural-cognitive institutional effects on digital platform development and use for national health insurance in Ghana. The findings show the institutional enablers as: (1) health-seeking culture; (2) mobile network penetration and use; and (3) appropriate laws and regulations. Conversely, the constraints are (1) Unstructured supplementary service data (USSD) functionality; and (2) extended family system.

Original language	English
Title of host publication	Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings
Editors	Marié Hattingh, Machdel Matthee, Hanlie Smuts, Ilias Pappas, Yogesh K. Dwivedi, Matti Mäntymäki
Publisher	Springer
Pages	28-38
Number of pages	11
ISBN (Print)	9783030450014
DOIs	https://doi.org/10.1007/978-3-030-45002-1_3
Publication status	Published - 2020
Event	19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020 - Skukuza Duration: 6 Apr 2020 → 8 Apr 2020

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12067 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020
Country/Territory	South Africa
City	Skukuza
Period	6/04/20 → 8/04/20

Keywords

Developing country
Digital platform
Ghana
Health insurance
Institutional theory
Interpretive case study
Mobile platform

Access to Document

10.1007/978-3-030-45002-1_3

Cite this

Renner-Micah, A., Effah, J., & Boateng, R. (2020). Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana. In M. Hattingh, M. Matthee, H. Smuts, I. Pappas, Y. K. Dwivedi, & M. Mäntymäki (Eds.), Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings (pp. 28-38). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12067 LNCS). Springer. https://doi.org/10.1007/978-3-030-45002-1_3

Renner-Micah, Anthony ; Effah, John ; Boateng, Richard. / Institutional Effects on National Health Insurance Digital Platform Development and Use : The Case of Ghana. Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings. editor / Marié Hattingh ; Machdel Matthee ; Hanlie Smuts ; Ilias Pappas ; Yogesh K. Dwivedi ; Matti Mäntymäki. Springer, 2020. pp. 28-38 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "The purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the research gap by focusing on digital platform for national health insurance service in a developing country. The study employs qualitative, interpretive case study as methodology and institutional theory as analytical lens to investigate regulative, normative, and cultural-cognitive institutional effects on digital platform development and use for national health insurance in Ghana. The findings show the institutional enablers as: (1) health-seeking culture; (2) mobile network penetration and use; and (3) appropriate laws and regulations. Conversely, the constraints are (1) Unstructured supplementary service data (USSD) functionality; and (2) extended family system.",

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author = "Anthony Renner-Micah and John Effah and Richard Boateng",

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Renner-Micah, A, Effah, J & Boateng, R 2020, Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana. in M Hattingh, M Matthee, H Smuts, I Pappas, YK Dwivedi & M Mäntymäki (eds), Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12067 LNCS, Springer, pp. 28-38, 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, 6/04/20. https://doi.org/10.1007/978-3-030-45002-1_3

Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana. / Renner-Micah, Anthony; Effah, John; Boateng, Richard.
Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings. ed. / Marié Hattingh; Machdel Matthee; Hanlie Smuts; Ilias Pappas; Yogesh K. Dwivedi; Matti Mäntymäki. Springer, 2020. p. 28-38 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12067 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Institutional Effects on National Health Insurance Digital Platform Development and Use

T2 - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020

AU - Renner-Micah, Anthony

AU - Effah, John

AU - Boateng, Richard

PY - 2020

Y1 - 2020

N2 - The purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the research gap by focusing on digital platform for national health insurance service in a developing country. The study employs qualitative, interpretive case study as methodology and institutional theory as analytical lens to investigate regulative, normative, and cultural-cognitive institutional effects on digital platform development and use for national health insurance in Ghana. The findings show the institutional enablers as: (1) health-seeking culture; (2) mobile network penetration and use; and (3) appropriate laws and regulations. Conversely, the constraints are (1) Unstructured supplementary service data (USSD) functionality; and (2) extended family system.

AB - The purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the research gap by focusing on digital platform for national health insurance service in a developing country. The study employs qualitative, interpretive case study as methodology and institutional theory as analytical lens to investigate regulative, normative, and cultural-cognitive institutional effects on digital platform development and use for national health insurance in Ghana. The findings show the institutional enablers as: (1) health-seeking culture; (2) mobile network penetration and use; and (3) appropriate laws and regulations. Conversely, the constraints are (1) Unstructured supplementary service data (USSD) functionality; and (2) extended family system.

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KW - Mobile platform

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PB - Springer

Y2 - 6 April 2020 through 8 April 2020

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Renner-Micah A, Effah J, Boateng R. Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana. In Hattingh M, Matthee M, Smuts H, Pappas I, Dwivedi YK, Mäntymäki M, editors, Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings. Springer. 2020. p. 28-38. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-45002-1_3

Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana

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Keywords

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