Examining The Moderating Effects of The Digital Divide on The Nexus of E-Government Use and Public Value: Evidence from a Developing Economy

Continuous investments into the digitalization of public services call for assessments of the success of such initiatives. However, studies on e-government evaluation from citizens’ perspectives are scanty, particularly in developing countries. Despite the negative effects the digital divide has on emerging economies, the impact of multi-dimensional digital divide on the success of e-government systems in such countries has not been adequately examined. Contemporary Internet-based systems characterized by personalization and customization generate varying user experiences. Hence, calls for information systems (IS) success development measures to capture intangible and subjective benefits derived not only from traditional and utilitarian values but also social values to reflect the contemporary complexities of online user interactions. This study investigates e-government success as public value from citizens’ perspective amidst the effects of the digital divide. Data will be collected through a survey of e-government users in Ghana and analyzed with partial least square structural equation modeling (PLS-SEM) approach to evaluate the proposed model.