Evaluation of the quality constructs of a tax management system based on DeLone and McLean IS success model

Godwin Banafo Akrong, Yunfei Shao, Ebenezer Owusu

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

We presented a novel method to analyze the impact tax management systems have on users (individual impact) in this study. The interrelationship among the three information system (IS) quality constructs is examined. The study is based on the evaluation undertaken in this paper of DeLone and Mclean’s (D & M) model. Quantitative data are gathered from a related Ghanaian enterprise. The structural equation modelling of partial least squares was utilized to model the system quality, information quality, and service quality. The result of the study shows that the three quality constructs of the D & M model positively influence the users of a tax management system (individual impact). The results also show that there is a significant positive interrelation among the IS quality constructs.

Original languageEnglish
Pages (from-to)46-69
Number of pages24
JournalAfrica Journal of Management
Volume9
Issue number1
DOIs
Publication statusPublished - 2023

Keywords

  • IS quality constructs
  • enterprise resource planning systems
  • information systems
  • quantitative data
  • tax management systems

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