Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector

Mohammed Aminu Sanda

doi:10.1007/978-3-030-51369-6_20

Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector

Mohammed Aminu Sanda

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

This paper explored the consequences of employees’ perception on the digitization of financial management system in a Ghanaian public organization. Guided by the systemic-structural theory of activity, quantitative data was collected from 123 employees and analyzed morphologically to understand how employees perceived the implementation of the digitized system. The results show that while majority of employees perceived the digitization of the financial management system as useful towards improving the organization’s operational efficiency and effectiveness, a minority were skeptical. Such skepticism was cognitively translated into negative employees’ attitude towards the system’s digitization process, which negatively impacted on the successfulness of its implementation. It is concluded that the digitization of financial management systems in Ghanaian public institutions are constrained by minority employees’ skepticism, since such skepticism have cognitive implications that translates into employee’s negative perceptions of digitized systems, and which perceptions can have an impeding consequential effect on the system’s implementation process.

Original language	English
Title of host publication	Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction
Editors	Isabel L. Nunes
Publisher	Springer
Pages	148-155
Number of pages	8
ISBN (Print)	9783030513689
DOIs	https://doi.org/10.1007/978-3-030-51369-6_20
Publication status	Published - 2020
Externally published	Yes
Event	AHFE Virtual Conference on Human Factors and Systems Interaction, 2020 - San Diego Duration: 16 Jul 2020 → 20 Jul 2020

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1207 AISC
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	AHFE Virtual Conference on Human Factors and Systems Interaction, 2020
Country/Territory	United States
City	San Diego
Period	16/07/20 → 20/07/20

Keywords

Digitized work system
Employee perception
Ghana
Information technology system
Manual work system
Public sector organization

Access to Document

10.1007/978-3-030-51369-6_20

Cite this

Sanda, M. A. (2020). Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector. In I. L. Nunes (Ed.), Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction (pp. 148-155). (Advances in Intelligent Systems and Computing; Vol. 1207 AISC). Springer. https://doi.org/10.1007/978-3-030-51369-6_20

Sanda, Mohammed Aminu. / Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector. Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction. editor / Isabel L. Nunes. Springer, 2020. pp. 148-155 (Advances in Intelligent Systems and Computing).

@inproceedings{0497f0786bc04deb9adc75f604c31101,

title = "Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector",

abstract = "This paper explored the consequences of employees{\textquoteright} perception on the digitization of financial management system in a Ghanaian public organization. Guided by the systemic-structural theory of activity, quantitative data was collected from 123 employees and analyzed morphologically to understand how employees perceived the implementation of the digitized system. The results show that while majority of employees perceived the digitization of the financial management system as useful towards improving the organization{\textquoteright}s operational efficiency and effectiveness, a minority were skeptical. Such skepticism was cognitively translated into negative employees{\textquoteright} attitude towards the system{\textquoteright}s digitization process, which negatively impacted on the successfulness of its implementation. It is concluded that the digitization of financial management systems in Ghanaian public institutions are constrained by minority employees{\textquoteright} skepticism, since such skepticism have cognitive implications that translates into employee{\textquoteright}s negative perceptions of digitized systems, and which perceptions can have an impeding consequential effect on the system{\textquoteright}s implementation process.",

keywords = "Digitized work system, Employee perception, Ghana, Information technology system, Manual work system, Public sector organization",

author = "Sanda, {Mohammed Aminu}",

note = "Publisher Copyright: {\textcopyright} 2020, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.; AHFE Virtual Conference on Human Factors and Systems Interaction, 2020 ; Conference date: 16-07-2020 Through 20-07-2020",

year = "2020",

doi = "10.1007/978-3-030-51369-6_20",

language = "English",

isbn = "9783030513689",

series = "Advances in Intelligent Systems and Computing",

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booktitle = "Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction",

}

Sanda, MA 2020, Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector. in IL Nunes (ed.), Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction. Advances in Intelligent Systems and Computing, vol. 1207 AISC, Springer, pp. 148-155, AHFE Virtual Conference on Human Factors and Systems Interaction, 2020, San Diego, United States, 16/07/20. https://doi.org/10.1007/978-3-030-51369-6_20

Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector. / Sanda, Mohammed Aminu.
Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction. ed. / Isabel L. Nunes. Springer, 2020. p. 148-155 (Advances in Intelligent Systems and Computing; Vol. 1207 AISC).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - This paper explored the consequences of employees’ perception on the digitization of financial management system in a Ghanaian public organization. Guided by the systemic-structural theory of activity, quantitative data was collected from 123 employees and analyzed morphologically to understand how employees perceived the implementation of the digitized system. The results show that while majority of employees perceived the digitization of the financial management system as useful towards improving the organization’s operational efficiency and effectiveness, a minority were skeptical. Such skepticism was cognitively translated into negative employees’ attitude towards the system’s digitization process, which negatively impacted on the successfulness of its implementation. It is concluded that the digitization of financial management systems in Ghanaian public institutions are constrained by minority employees’ skepticism, since such skepticism have cognitive implications that translates into employee’s negative perceptions of digitized systems, and which perceptions can have an impeding consequential effect on the system’s implementation process.

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Sanda MA. Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector. In Nunes IL, editor, Advances in Human Factors and Systems Interaction - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction. Springer. 2020. p. 148-155. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-51369-6_20

Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector

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