EMIS success modeling using information systems quality factors

Lily Asiedu Danso, Joseph Kwame Adjei, Winfred Yaokumah

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

This study validates the DeLone and McLean information systems (IS) success model in the context of education management information system (EMIS). It develops a model to examine the effect of IS quality factors (system quality, information quality, and service quality) on IS success (use, user satisfaction, and net benefit) of EMIS. The study employs purposive sampling technique to select participants and a validated structural questionnaire to collect data from 100 users of EMIS. Employing three multiple regression models, the results show that there is a statistical significant relationship between system quality, information quality, service quality, use, and user satisfaction. Overall, among the six constructs measured, the impact of system quality, information quality, and use significantly improve the net benefits of EMIS. However, service quality contributes insignificantly to user satisfaction.

Original languageEnglish
Pages (from-to)65-81
Number of pages17
JournalInternational Journal of Information Systems in the Service Sector
Volume13
Issue number3
DOIs
Publication statusPublished - 1 Jul 2021

Keywords

  • DeLone
  • EMIS
  • Information Quality
  • Information Systems
  • McLean
  • Service Quality
  • System Quality

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