Abstract
This study validates the DeLone and McLean information systems (IS) success model in the context of education management information system (EMIS). It develops a model to examine the effect of IS quality factors (system quality, information quality, and service quality) on IS success (use, user satisfaction, and net benefit) of EMIS. The study employs purposive sampling technique to select participants and a validated structural questionnaire to collect data from 100 users of EMIS. Employing three multiple regression models, the results show that there is a statistical significant relationship between system quality, information quality, service quality, use, and user satisfaction. Overall, among the six constructs measured, the impact of system quality, information quality, and use significantly improve the net benefits of EMIS. However, service quality contributes insignificantly to user satisfaction.
Original language | English |
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Pages (from-to) | 65-81 |
Number of pages | 17 |
Journal | International Journal of Information Systems in the Service Sector |
Volume | 13 |
Issue number | 3 |
DOIs | |
Publication status | Published - 1 Jul 2021 |
Keywords
- DeLone
- EMIS
- Information Quality
- Information Systems
- McLean
- Service Quality
- System Quality