TY - GEN
T1 - E-government Research in Africa
T2 - 6th International Congress on Information and Communication Technology, ICICT 2021
AU - Owusu, Acheampong
AU - Penu, Obed Kwame Adzaku
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
PY - 2022
Y1 - 2022
N2 - E-government systems have been implemented by many governments the world over as a move for citizens to access public services via single window digital platforms. In this study, a systematic review of research that has been done on e-government within the context of Africa was conducted by synthesizing scholarly papers published between 2010 and 2020. A total of 77 papers were retrieved from the targeted electronic databases including ScienceDirect, Google Scholar, Taylor and Francis, Emerald, Elsevier, Online Wiley, Scopus, and Web of Science based on a search criterion. Further inclusion and exclusion criteria downsized the papers to 39 which were used for the actual review. Major findings were classified into research themes, theories/frameworks, research methods, and areas that could be explored in future research. Three dominant research themes identified were on adoption, implementation challenges and challenges with access to e-government services, and the General theme on e-government. In terms of theories/frameworks used, most papers did not use any model; also, dominant research methods are the quantitative method, followed by the qualitative method. This study serves as a roadmap for understanding the research literature on e-government research in Africa.
AB - E-government systems have been implemented by many governments the world over as a move for citizens to access public services via single window digital platforms. In this study, a systematic review of research that has been done on e-government within the context of Africa was conducted by synthesizing scholarly papers published between 2010 and 2020. A total of 77 papers were retrieved from the targeted electronic databases including ScienceDirect, Google Scholar, Taylor and Francis, Emerald, Elsevier, Online Wiley, Scopus, and Web of Science based on a search criterion. Further inclusion and exclusion criteria downsized the papers to 39 which were used for the actual review. Major findings were classified into research themes, theories/frameworks, research methods, and areas that could be explored in future research. Three dominant research themes identified were on adoption, implementation challenges and challenges with access to e-government services, and the General theme on e-government. In terms of theories/frameworks used, most papers did not use any model; also, dominant research methods are the quantitative method, followed by the qualitative method. This study serves as a roadmap for understanding the research literature on e-government research in Africa.
KW - Africa
KW - E-government
KW - ICT
KW - Systematic review
UR - http://www.scopus.com/inward/record.url?scp=85115608864&partnerID=8YFLogxK
U2 - 10.1007/978-981-16-1781-2_10
DO - 10.1007/978-981-16-1781-2_10
M3 - Conference contribution
AN - SCOPUS:85115608864
SN - 9789811617805
T3 - Lecture Notes in Networks and Systems
SP - 89
EP - 100
BT - Proceedings of Sixth International Congress on Information and Communication Technology - ICICT 2021
A2 - Yang, Xin-She
A2 - Sherratt, Simon
A2 - Dey, Nilanjan
A2 - Joshi, Amit
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 25 February 2021 through 26 February 2021
ER -