TY - JOUR
T1 - Digital transformation process and the capability and capacity implications for small and medium enterprises
AU - Anim-Yeboah, Samuel
AU - Boateng, Richard
AU - Odoom, Raphael
AU - Kolog, Emmanuel Awuni
N1 - Publisher Copyright:
Copyright © 2020, IGI Global.
PY - 2020/7/1
Y1 - 2020/7/1
N2 - This study investigates the concept of the digital transformation process and related capability implications for small and medium enterprises (SMEs) in developing economies. A qualitative exploratory study was conducted, involving eight SMEs on an e-commerce platform in Ghana. The findings show that digital transformation among SMEs follows a four-stage process of digital technology initiation, changes to functions and processes, management of the resulting skills gap, and a strategic shift, which is also driven by managerial cognition, social capital development, human capital development, and organizational capacity building. These findings resulted in an inductivelyderived process framework for the digital transformation of SMEs that expands the knowledge and understanding of digital transformation for SMEs. The study also provides users of digital platforms with dynamic managerial capability strategies for achieving digital transformation and effective e-commerce platform utilization in developing economies, which are essential for research, practice, and policy.
AB - This study investigates the concept of the digital transformation process and related capability implications for small and medium enterprises (SMEs) in developing economies. A qualitative exploratory study was conducted, involving eight SMEs on an e-commerce platform in Ghana. The findings show that digital transformation among SMEs follows a four-stage process of digital technology initiation, changes to functions and processes, management of the resulting skills gap, and a strategic shift, which is also driven by managerial cognition, social capital development, human capital development, and organizational capacity building. These findings resulted in an inductivelyderived process framework for the digital transformation of SMEs that expands the knowledge and understanding of digital transformation for SMEs. The study also provides users of digital platforms with dynamic managerial capability strategies for achieving digital transformation and effective e-commerce platform utilization in developing economies, which are essential for research, practice, and policy.
KW - Capability
KW - Capacity
KW - Digital Entrepreneurship
KW - Digital Technology
KW - Digital Transformation
KW - Process
KW - Small And Medium Enterprises
UR - http://www.scopus.com/inward/record.url?scp=85084580453&partnerID=8YFLogxK
U2 - 10.4018/IJEEI.2020070102
DO - 10.4018/IJEEI.2020070102
M3 - Article
AN - SCOPUS:85084580453
SN - 1947-8585
VL - 10
SP - 26
EP - 44
JO - International Journal of E-Entrepreneurship and Innovation
JF - International Journal of E-Entrepreneurship and Innovation
IS - 2
ER -