Development of government-to-employee portals: A developing country case study

Winfred Ofoe Larkotey, John Effah, Richard Boateng

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The purpose of this study is to understand how social structures shape the development of e-government portals and vice versa. E-Government portal research has focused on adoption, service delivery, accessibility, challenges, failures, evaluation and less on the co-shaping relationship between structure and interaction. Therefore, a knowledge gap exists on how social structure and interactions co-shape each other. This study focusses on the experiences of how the social structures shaped the development of a government-to-employee portal and vice versa in a developing country. It uses interpretive case study approach as methodology and the structuration theory (ST) as analytical lens to understand the how structure and interaction co-shaped each other. The findings show ST can explain the co-shaping relationship between structure and interaction from a developing country perspective. This study contributes to research, practice and policy by offering rich insights into how social structures and interactions co-shape each other.

Original languageEnglish
Title of host publicationAMCIS 2017 - America's Conference on Information Systems
Subtitle of host publicationA Tradition of Innovation
PublisherAmericas Conference on Information Systems
ISBN (Electronic)9780996683142
Publication statusPublished - 2017
EventAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 - Boston
Duration: 10 Aug 201712 Aug 2017

Publication series

NameAMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation
Volume2017-August

Conference

ConferenceAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017
Country/TerritoryUnited States
CityBoston
Period10/08/1712/08/17

Keywords

  • Agency
  • Developing Country
  • E-Government Portals
  • Ghana
  • Structuration Theory
  • Structure

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