Can an enterprise system persuade? The role of perceived effectiveness and social influence

Jonathan Dabi; Isaac Wiafe; Agnis Stibe; Jamal Deen Abdulai

doi:10.1007/978-3-319-78978-1_4

Can an enterprise system persuade? The role of perceived effectiveness and social influence

Jonathan Dabi, Isaac Wiafe, Agnis Stibe, Jamal Deen Abdulai

Department of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

13 Citations (Scopus)

Abstract

This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.

Original language	English
Title of host publication	Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings
Editors	Plinio P. Morita, Catherine M. Burns, Jaap Ham, Evangelos Karapanos
Publisher	Springer Verlag
Pages	45-55
Number of pages	11
ISBN (Print)	9783319789774
DOIs	https://doi.org/10.1007/978-3-319-78978-1_4
Publication status	Published - 2018
Event	13th International Conference on Persuasive Technology, PERSUASIVE 2018 - [state] ON Duration: 18 Apr 2018 → 19 Apr 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10809 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	13th International Conference on Persuasive Technology, PERSUASIVE 2018
Country/Territory	Canada
City	[state] ON
Period	18/04/18 → 19/04/18

Keywords

Enterprise resource planning system
Perceived effectiveness
Persuasive technology
Social influence
Use continuance

Access to Document

10.1007/978-3-319-78978-1_4

Cite this

Dabi, J., Wiafe, I., Stibe, A., & Abdulai, J. D. (2018). Can an enterprise system persuade? The role of perceived effectiveness and social influence. In P. P. Morita, C. M. Burns, J. Ham, & E. Karapanos (Eds.), Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings (pp. 45-55). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10809 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-78978-1_4

Dabi, Jonathan ; Wiafe, Isaac ; Stibe, Agnis et al. / Can an enterprise system persuade? The role of perceived effectiveness and social influence. Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings. editor / Plinio P. Morita ; Catherine M. Burns ; Jaap Ham ; Evangelos Karapanos. Springer Verlag, 2018. pp. 45-55 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Can an enterprise system persuade? The role of perceived effectiveness and social influence",

abstract = "This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.",

keywords = "Enterprise resource planning system, Perceived effectiveness, Persuasive technology, Social influence, Use continuance",

author = "Jonathan Dabi and Isaac Wiafe and Agnis Stibe and Abdulai, \{Jamal Deen\}",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing AG, part of Springer Nature 2018.; 13th International Conference on Persuasive Technology, PERSUASIVE 2018 ; Conference date: 18-04-2018 Through 19-04-2018",

year = "2018",

doi = "10.1007/978-3-319-78978-1\_4",

language = "English",

isbn = "9783319789774",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer Verlag",

pages = "45--55",

editor = "Morita, \{Plinio P.\} and Burns, \{Catherine M.\} and Jaap Ham and Evangelos Karapanos",

booktitle = "Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings",

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Dabi, J, Wiafe, I, Stibe, A & Abdulai, JD 2018, Can an enterprise system persuade? The role of perceived effectiveness and social influence. in PP Morita, CM Burns, J Ham & E Karapanos (eds), Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10809 LNCS, Springer Verlag, pp. 45-55, 13th International Conference on Persuasive Technology, PERSUASIVE 2018, [state] ON, Canada, 18/04/18. https://doi.org/10.1007/978-3-319-78978-1_4

Can an enterprise system persuade? The role of perceived effectiveness and social influence. / Dabi, Jonathan; Wiafe, Isaac; Stibe, Agnis et al.
Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings. ed. / Plinio P. Morita; Catherine M. Burns; Jaap Ham; Evangelos Karapanos. Springer Verlag, 2018. p. 45-55 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10809 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Can an enterprise system persuade? The role of perceived effectiveness and social influence

AU - Dabi, Jonathan

AU - Wiafe, Isaac

AU - Stibe, Agnis

AU - Abdulai, Jamal Deen

N1 - Publisher Copyright: © Springer International Publishing AG, part of Springer Nature 2018.

PY - 2018

Y1 - 2018

N2 - This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.

AB - This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.

KW - Enterprise resource planning system

KW - Perceived effectiveness

KW - Persuasive technology

KW - Social influence

KW - Use continuance

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DO - 10.1007/978-3-319-78978-1_4

M3 - Conference contribution

AN - SCOPUS:85045320169

SN - 9783319789774

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 45

EP - 55

BT - Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings

A2 - Morita, Plinio P.

A2 - Burns, Catherine M.

A2 - Ham, Jaap

A2 - Karapanos, Evangelos

PB - Springer Verlag

T2 - 13th International Conference on Persuasive Technology, PERSUASIVE 2018

Y2 - 18 April 2018 through 19 April 2018

ER -

Dabi J, Wiafe I, Stibe A, Abdulai JD. Can an enterprise system persuade? The role of perceived effectiveness and social influence. In Morita PP, Burns CM, Ham J, Karapanos E, editors, Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings. Springer Verlag. 2018. p. 45-55. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-78978-1_4

Can an enterprise system persuade? The role of perceived effectiveness and social influence

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