TY - GEN
T1 - Can an enterprise system persuade? The role of perceived effectiveness and social influence
AU - Dabi, Jonathan
AU - Wiafe, Isaac
AU - Stibe, Agnis
AU - Abdulai, Jamal Deen
N1 - Publisher Copyright:
© Springer International Publishing AG, part of Springer Nature 2018.
PY - 2018
Y1 - 2018
N2 - This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.
AB - This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.
KW - Enterprise resource planning system
KW - Perceived effectiveness
KW - Persuasive technology
KW - Social influence
KW - Use continuance
UR - http://www.scopus.com/inward/record.url?scp=85045320169&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-78978-1_4
DO - 10.1007/978-3-319-78978-1_4
M3 - Conference contribution
AN - SCOPUS:85045320169
SN - 9783319789774
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 45
EP - 55
BT - Persuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings
A2 - Morita, Plinio P.
A2 - Burns, Catherine M.
A2 - Ham, Jaap
A2 - Karapanos, Evangelos
PB - Springer Verlag
T2 - 13th International Conference on Persuasive Technology, PERSUASIVE 2018
Y2 - 18 April 2018 through 19 April 2018
ER -