Can an enterprise system persuade? The role of perceived effectiveness and social influence

Jonathan Dabi, Isaac Wiafe, Agnis Stibe, Jamal Deen Abdulai

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

10 Citations (Scopus)

Abstract

This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.

Original languageEnglish
Title of host publicationPersuasive Technology - 13th International Conference, PERSUASIVE 2018, Proceedings
EditorsPlinio P. Morita, Catherine M. Burns, Jaap Ham, Evangelos Karapanos
PublisherSpringer Verlag
Pages45-55
Number of pages11
ISBN (Print)9783319789774
DOIs
Publication statusPublished - 2018
Event13th International Conference on Persuasive Technology, PERSUASIVE 2018 - [state] ON
Duration: 18 Apr 201819 Apr 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10809 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference13th International Conference on Persuasive Technology, PERSUASIVE 2018
Country/TerritoryCanada
City[state] ON
Period18/04/1819/04/18

Keywords

  • Enterprise resource planning system
  • Perceived effectiveness
  • Persuasive technology
  • Social influence
  • Use continuance

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