@inproceedings{989a7303f8f64e9d9294740f74dbff59,
title = "Biometric technology for fighting fraud in national health insurance: Ghana's experience",
abstract = "The purpose of this study is to understand how developing countries can deploy biometric technology to fight fraud in national health insurance. Information systems research has discussed the use and impact of ICTs in fighting corruption. However, little is known about biometric technology and national health insurance fraud. To fill this knowledge gap, this paper draws on interpretive case study methodology and sociomateriality theory to investigate Ghana's experience in using biometric technology to fight national health insurance fraud. The findings show that health insurance fraud can be reduced by employing an integrated solution of social and technical systems comprising: 1) online biometric enrollment of members and verification at the point of health service delivery; 2) use of complementary technologies such as e-claims and 3) operational policies such as the use of clinicians in vetting service providers' claims.",
keywords = "Biometric, Developing country, E-government, Ghana, Health insurance, Interpretive case study, Sociomateriality",
author = "Emmanuel Owusu-Oware and John Effah and Richard Boateng",
note = "Publisher Copyright: {\textcopyright} 2018 Association for Information Systems. All rights reserved.; 24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018 ; Conference date: 16-08-2018 Through 18-08-2018",
year = "2018",
language = "English",
isbn = "9780996683166",
series = "Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018",
publisher = "Association for Information Systems",
booktitle = "Americas Conference on Information Systems 2018",
}