Being a Female Gig Worker on a Food Delivery Service Platform

Obed Kwame Adzaku Penu, Joseph Budu, Thomas Anning-Dorson, Richard Boateng

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

The gig economy can be broadly defined as a labor market where online platforms connect service providers offering temporary and flexible labor services to consumers for a fee determined by online platforms. Drawing on the results of a qualitative case study on the experiences of a Ghanaian female gig worker involved in food delivery service through a leading gig platform, this chapter seeks to provide a better understanding of female gig workers’ experiences. There is evidence of economic empowerment as the case example is able to pay rent and support herself and her daughter through this gig work. However, familial responsibilities adversely affect the number of hours worked and, as a result, earnings as a gig worker. On the other hand, there are largely no special concessions or considerations for women - such decisions are left to the discretion of platform dispatchers. There are also concerns of vulnerability to attacks and harassment, often with no recourse for help. The case study sheds a need for urgent attention by government labor agencies to enforce decent working conditions and protection for gig workers, whiles maximizing opportunities being offered through these platforms. The findings of this chapter contribute to the literature on the previously underexplored gender aspects of the gig economy - both in Ghana and internationally.

Original languageEnglish
Title of host publicationEmpowering Women in the Digital Economy
Subtitle of host publicationA Quest for Meaningful Connectivity and Access in Developing Countries
PublisherTaylor and Francis
Pages91-104
Number of pages14
ISBN (Electronic)9781000933345
ISBN (Print)9781032298504
DOIs
Publication statusPublished - 1 Jan 2023
Externally publishedYes

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