TY - JOUR
T1 - Affordances and constraints processes of smart service systems
T2 - Insights from the case of seaport security in Ghana
AU - Effah, John
AU - Amankwah-Sarfo, Fred
AU - Boateng, Richard
N1 - Publisher Copyright:
© 2020 Elsevier Ltd
PY - 2021/6
Y1 - 2021/6
N2 - Although smart service systems have received increasing attention in information systems research, their affordances and constraints processes are less studied. In this study, we draw on interpretive case study methodology and technology affordances and constraints theory to investigate a smart service system use for seaport security in Ghana. With insights from the case of Ghana, we introduce an affordance constraints process as a framework to complement the existing affordance actualisation process framework in information systems. Thus, this study contributes to affordance theory with a new constraints process. The study's findings show that smart service systems for seaport security afford autonomous access control, real-time security monitoring, and autonomous data capturing for analytics and reporting. However, such affordances can be constrained by power and internet outages, limited storage capacity, and device breakdowns. From these findings, we discuss implications for theory, research, and practice as well as limitations and directions for future research.
AB - Although smart service systems have received increasing attention in information systems research, their affordances and constraints processes are less studied. In this study, we draw on interpretive case study methodology and technology affordances and constraints theory to investigate a smart service system use for seaport security in Ghana. With insights from the case of Ghana, we introduce an affordance constraints process as a framework to complement the existing affordance actualisation process framework in information systems. Thus, this study contributes to affordance theory with a new constraints process. The study's findings show that smart service systems for seaport security afford autonomous access control, real-time security monitoring, and autonomous data capturing for analytics and reporting. However, such affordances can be constrained by power and internet outages, limited storage capacity, and device breakdowns. From these findings, we discuss implications for theory, research, and practice as well as limitations and directions for future research.
KW - Affordances
KW - Ghana
KW - Interpretive case study
KW - Seaport security
KW - Smart service systems
KW - Smart technology
UR - http://www.scopus.com/inward/record.url?scp=85088555100&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2020.102204
DO - 10.1016/j.ijinfomgt.2020.102204
M3 - Article
AN - SCOPUS:85088555100
SN - 0268-4012
VL - 58
JO - International Journal of Information Management
JF - International Journal of Information Management
M1 - 102204
ER -