Advancing the services sector's potential in Africa through customer experience: A conceptual perspective

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Customer Service Management in Africa
Subtitle of host publication	A Strategic and Operational Perspective
Publisher	Taylor and Francis
Pages	315-327
Number of pages	13
ISBN (Electronic)	9780429633430
ISBN (Print)	9780429031342
Publication status	Published - 25 May 2020

Cite this

@inbook{02c7b5b3ab824f77aa2f74d9b803171c,

title = "Advancing the services sector's potential in Africa through customer experience: A conceptual perspective",

author = "Arthur, \{Isaac K.\} and Nikoi, \{Ebenezer G.A.\} and Samuel Benagr",

year = "2020",

month = may,

day = "25",

language = "English",

isbn = "9780429031342",

pages = "315--327",

booktitle = "Customer Service Management in Africa",

publisher = "Taylor and Francis",

}

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Advancing the services sector's potential in Africa through customer experience

T2 - A conceptual perspective

AU - Arthur, Isaac K.

AU - Nikoi, Ebenezer G.A.

AU - Benagr, Samuel

PY - 2020/5/25

Y1 - 2020/5/25

UR - https://www.scopus.com/pages/publications/85116516971

M3 - Chapter

AN - SCOPUS:85116516971

SN - 9780429031342

SP - 315

EP - 327

BT - Customer Service Management in Africa

PB - Taylor and Francis

ER -