Original language | English |
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Title of host publication | Customer Service Management in Africa |
Subtitle of host publication | A Strategic and Operational Perspective |
Publisher | Taylor and Francis |
Pages | 315-327 |
Number of pages | 13 |
ISBN (Electronic) | 9780429633430 |
ISBN (Print) | 9780429031342 |
Publication status | Published - 25 May 2020 |
Advancing the services sector's potential in Africa through customer experience: A conceptual perspective
Isaac K. Arthur, Ebenezer G.A. Nikoi, Samuel Benagr
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review