TY - GEN
T1 - Accessibility, quality and performance of government portals and ministry web sites
T2 - 2nd Annual Global Online Conference on Information and Computer Technology, GOCICT 2015
AU - Yaokumah, Winfred
AU - Brown, Steven
AU - Amponsah, Rebecca
N1 - Publisher Copyright:
© 2015 IEEE.
PY - 2016/8/16
Y1 - 2016/8/16
N2 - Accessibility, quality, and performance of government websites and portals are key issues for e-government programmes. Although the number of government sites has increased rapidly in the past few years, their ultimate success will largely depend on their accessibility, quality and performance. This paper reports the results of an evaluative study of 19 e-government websites and portals using a common set of Web diagnostic engines. The findings reveal that none of the sites evaluated meet the recommended Priority AA conformance level. A number of accessibility, quality, and performance weaknesses were identified. Majority of the sites assessed fail to comply with perceivable, operable, understandable, and robust principles of the Web Content Accessibility Guidelines (WCAG). Several non-compliance errors were found on the websites. The page load time for most sites falls far below the acceptable level, spelling errors and bad links were also found. Significant work needs to be done in order to make these websites examples of best practice e-government sites.
AB - Accessibility, quality, and performance of government websites and portals are key issues for e-government programmes. Although the number of government sites has increased rapidly in the past few years, their ultimate success will largely depend on their accessibility, quality and performance. This paper reports the results of an evaluative study of 19 e-government websites and portals using a common set of Web diagnostic engines. The findings reveal that none of the sites evaluated meet the recommended Priority AA conformance level. A number of accessibility, quality, and performance weaknesses were identified. Majority of the sites assessed fail to comply with perceivable, operable, understandable, and robust principles of the Web Content Accessibility Guidelines (WCAG). Several non-compliance errors were found on the websites. The page load time for most sites falls far below the acceptable level, spelling errors and bad links were also found. Significant work needs to be done in order to make these websites examples of best practice e-government sites.
KW - E-Government
KW - Performance
KW - Quality
KW - WCAG
KW - Web accessibility
UR - http://www.scopus.com/inward/record.url?scp=84989261657&partnerID=8YFLogxK
U2 - 10.1109/GOCICT.2015.18
DO - 10.1109/GOCICT.2015.18
M3 - Conference contribution
AN - SCOPUS:84989261657
T3 - Proceedings - 2015 Annual Global Online Conference on Information and Computer Technology, GOCICT 2015
SP - 46
EP - 50
BT - Proceedings - 2015 Annual Global Online Conference on Information and Computer Technology, GOCICT 2015
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 4 November 2015 through 6 November 2015
ER -