TY - GEN
T1 - A Leadership and Demographic View of the Nexus Between Emotional Intelligence and Job Satisfaction in Ghana’s Banking Sector
AU - Dartey-Baah, Kwasi
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - The paper examines the relationship between emotional intelligence and job satisfaction levels of employees in the Ghanaian banking sector and whether the relationship is moderated by the transformational and transactional leadership styles. It also examines the influence of some demographic variables (age and educational levels) on the relationship. A cross-sectional design was used with standardized questionnaires to collect data. Both the simple random sampling and purposive sampling techniques were adopted to select respondents. 208 bankers was engaged in the study. The results indicated a positive relationship between bankers’ emotional intelligence and their job satisfaction (β =.02, p =.38) although not statistically significant. However, transactional leadership (β =.18, p =.04) and transformational leadership (β =.17, p =.02) significantly moderated the relationship. The study shows the importance of leadership styles in facilitating job satisfaction among bankers and also reveals that age and high educational qualifications are not yardsticks for one’s level of emotional intelligence.
AB - The paper examines the relationship between emotional intelligence and job satisfaction levels of employees in the Ghanaian banking sector and whether the relationship is moderated by the transformational and transactional leadership styles. It also examines the influence of some demographic variables (age and educational levels) on the relationship. A cross-sectional design was used with standardized questionnaires to collect data. Both the simple random sampling and purposive sampling techniques were adopted to select respondents. 208 bankers was engaged in the study. The results indicated a positive relationship between bankers’ emotional intelligence and their job satisfaction (β =.02, p =.38) although not statistically significant. However, transactional leadership (β =.18, p =.04) and transformational leadership (β =.17, p =.02) significantly moderated the relationship. The study shows the importance of leadership styles in facilitating job satisfaction among bankers and also reveals that age and high educational qualifications are not yardsticks for one’s level of emotional intelligence.
KW - Emotional intelligence (EI)
KW - Ghana
KW - Job satisfaction (JS)
KW - Transactional leadership
KW - Transformational leadership
UR - http://www.scopus.com/inward/record.url?scp=85069147775&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-20154-8_25
DO - 10.1007/978-3-030-20154-8_25
M3 - Conference contribution
AN - SCOPUS:85069147775
SN - 9783030201531
T3 - Advances in Intelligent Systems and Computing
SP - 263
EP - 277
BT - Advances in Human Factors, Business Management and Leadership - Proceedings of the AHFE 2019 International Conference on Human Factors, Business Management and Society, and the AHFE International Conference on Human Factors in Management and Leadership
A2 - Kantola, Jussi Ilari
A2 - Nazir, Salman
PB - Springer Verlag
T2 - AHFE International Conference on Human Factors, Business Management and Society, and the AHFE International Conference on Human Factors in Management and Leadership, 2019
Y2 - 24 July 2019 through 28 July 2019
ER -