A Leadership and Demographic View of the Nexus Between Emotional Intelligence and Job Satisfaction in Ghana’s Banking Sector

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The paper examines the relationship between emotional intelligence and job satisfaction levels of employees in the Ghanaian banking sector and whether the relationship is moderated by the transformational and transactional leadership styles. It also examines the influence of some demographic variables (age and educational levels) on the relationship. A cross-sectional design was used with standardized questionnaires to collect data. Both the simple random sampling and purposive sampling techniques were adopted to select respondents. 208 bankers was engaged in the study. The results indicated a positive relationship between bankers’ emotional intelligence and their job satisfaction (β =.02, p =.38) although not statistically significant. However, transactional leadership (β =.18, p =.04) and transformational leadership (β =.17, p =.02) significantly moderated the relationship. The study shows the importance of leadership styles in facilitating job satisfaction among bankers and also reveals that age and high educational qualifications are not yardsticks for one’s level of emotional intelligence.

Original languageEnglish
Title of host publicationAdvances in Human Factors, Business Management and Leadership - Proceedings of the AHFE 2019 International Conference on Human Factors, Business Management and Society, and the AHFE International Conference on Human Factors in Management and Leadership
EditorsJussi Ilari Kantola, Salman Nazir
PublisherSpringer Verlag
Pages263-277
Number of pages15
ISBN (Print)9783030201531
DOIs
Publication statusPublished - 2020
Externally publishedYes
EventAHFE International Conference on Human Factors, Business Management and Society, and the AHFE International Conference on Human Factors in Management and Leadership, 2019 - Washington D.C.
Duration: 24 Jul 201928 Jul 2019

Publication series

NameAdvances in Intelligent Systems and Computing
Volume961
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceAHFE International Conference on Human Factors, Business Management and Society, and the AHFE International Conference on Human Factors in Management and Leadership, 2019
Country/TerritoryUnited States
CityWashington D.C.
Period24/07/1928/07/19

Keywords

  • Emotional intelligence (EI)
  • Ghana
  • Job satisfaction (JS)
  • Transactional leadership
  • Transformational leadership

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