Personal profile
Research Interests
teaching
Research output
- 1 Chapter
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Advancing the services sector's potential in Africa through customer experience: A conceptual perspective
Arthur, I. K., Nikoi, E. G. A. & Benagr, S., 25 May 2020, Customer Service Management in Africa: A Strategic and Operational Perspective. Taylor and Francis, p. 315-327 13 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review